Job Title: Level 1 Field Service Technician
Job Location: Roswell, NM
About Us
Straight Shot Wireless is a locally owned, veteran-operated provider of high-speed internet to underserved communities across Southeastern New Mexico. Our tight-knit team is dedicated to delivering exceptional service, and our field technicians are the face of that mission. If you’re looking for a hands-on role where you can grow your skills and make a real difference, let’s talk.
Job Description
We are seeking a Level 1 Field Service Technician to join our growing team. This position plays a critical role in providing reliable internet services to our customers while delivering exceptional customer experiences.
As an installation technician, you’ll:
- Install, maintain, and troubleshoot internet equipment for residential and business customers.
- Work on rooftops, climb ladders, and use other access equipment to complete installations.
- Perform tower climbing (training provided).
- Test and verify equipment functionality to ensure optimal service.
- Maintain detailed documentation of installations and service calls.
- Provide friendly, professional customer service at every job site.
- Represent the company by ensuring a clean, professional appearance and a courteous demeanor.
What We’re Looking For
The ideal candidate is detail-oriented, customer-focused, and ready to tackle technical challenges in the field.
You’ll thrive in this role if you’re a hands-on problem solver who enjoys working outdoors, values independence, and takes pride in a job well done.
Required Skills and Qualifications:
- Comfortable working at heights (ladders, rooftops) and outdoors year-round
- Friendly, professional demeanor and strong communication skills
- Attention to detail and solid troubleshooting abilities
- Able to lift up to 50 lbs. and work with hand tools
- Valid driver’s license and clean driving record
- Reliable personal transportation to report to the office on time
- Must pass a background check and drug screening
- Legally authorized to work in the U.S.
Preferred but Not Required:
- Prior experience in wireless internet installation or networking.
- Knowledge of signal testing tools and basic IT troubleshooting.
- Certifications such as OSHA 10 or Competent Climber training (we will provide training for successful hires).
Compensation
- Base Hourly Rate: $15 to $18 per hour
- Climbing Hourly Rate: $22.50 to $27 per hour (1.5x base rate for tasks involving climbing due to higher hazards)
Why You’ll Love Working with Us
- Competitive hourly pay with opportunities for advancement.
- On-the-job training and certification, including Competent Climber School.
- A supportive and team-oriented work environment.
- Opportunities to grow your skills and career in the wireless industry.
- Paid time off and other benefits after probationary period.
- Internet Service included after probationary period.
Ready to Apply? Fill out the form below and let’s start the conversation.
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