Introduction

Straight Shot Wireless is committed to the principles of open Internet access. We believe in providing transparent information about our network management practices, performance characteristics, and commercial terms of our broadband Internet services, ensuring compliance with the Federal Communications Commission’s (FCC) Open Internet Order.

This Open Internet Statement sets forth certain information regarding the policies and practices of Straight Shot Wireless and how we manage our network for broadband internet access service (the “Straight Shot Wireless Network”).  This Open Internet Statement is a supplement to and is incorporated by reference in our Master Service Agreement (“Service Agreement’”) (available at: http://www.sswireless.net) and in the event of any inconsistency between this Open Internet Statement and the Service Agreement, this Open Internet Statement shall control.

Straight Shot Wireless’ broadband access service is primarily a fixed wireless service (“Service”).  Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the Service, including but not limited to foliage, line-of-sight obstructions, the distance between a customer’s premises and the transmission point, as well as the customer’s connection between multiple devices to the Straight Shot Wireless Network.  Although we have engineered our network to provide consistent high-speed data services, some network management for these scenarios is required, because very heavy data usage by even a few customers at times and places of competing network demands can affect the performance of all customers.

Network Management Practices

Blocking: Other than reasonable network management practices disclosed below, Straight Shot Wireless does not block lawful content, applications, services, or non-harmful devices

Throttling: Other than reasonable network management practices described below, we do not intentionally slow down or degrade lawful Internet traffic based on its content, application, service, or non-harmful device.

Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with Straight Shot Wireless.

Congestion Management: Straight Shot Wireless actively monitors network performance and employs congestion management practices during peak periods to ensure a high level of service quality. Our typical frequency of congestion is estimated at less than one percent (1%). Customers select how much high-speed data they receive under a designated Service plan; the specific Service plan.  If a customer’s usage significantly exceeds the average use of other customers, we may impose additional charges, or require the customer to upgrade to a higher service plan.  We do not impose any additional usage limits for the Service.  In a manner consistent with our Service Agreement and Privacy Policy, we may monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance the Straight Shot Wireless Network.  To help manage traffic on the Straight Shot Wireless Network, during times of high demand, we may allocate available bandwidth among customers on an equal basis, by account level.  In addition, we may prioritize certain applications, such as public safety, video and voice, over other traffic types.

• We may also use specific traffic shaping software in order to:
  • Analyze and monitor network performance, ensuring consistent service quality across all customers.
  • Prioritize time-sensitive applications, such as voice and video, during peak usage times.
  • Mitigate congestion and maintain overall network health by identifying and managing high-bandwidth traffic.
  • Optimize the user experience by dynamically adjusting bandwidth allocation based on real-time network conditions.
  • Enforce fair usage policies, preventing any single customer from consuming disproportionate bandwidth.

• We may also conduct deep packet inspection (“DPI”), which is a type of filtering that will examine the data and/or header part of Internet traffic for viruses, spam, intrusions, or protocol non-compliance that may harm the SSW Network; to determine the routing of Internet traffic; for internal statistical and performance purposes; for lawful intercept capabilities, and/or enforcement of our Service Agreement. We do not use DPI to conduct data mining for targeted marketing or advertising, or anti-competitive purposes.
• If we determine, in our sole and reasonable discretion, that the manner in which a customer is using the Service negatively impacts other customers or the Straight Shot Wireless Network, we reserve the right to apply additional congestion management techniques.

Application-Specific Behavior: Subject to the qualification that Straight Shot Wireless may reasonably limit specific or classes of applications, or other specific protocols or protocol ports as set forth below, Straight Shot Wireless generally treats all lawful applications identically.  However, we reserve the right to block or limit access to any applications, ports or protocols that we determine, in our sole and reasonable discretion, may expose the Straight Shot Wireless Network to potential legal liability, harm the Straight Shot Wireless Network or otherwise interfere with or impair the experience of other Customers on the Straight Shot Wireless Network.

Device Attachment Rules: Generally, you do not need approval to connect a third-party device to the Straight Shot Wireless Network. Straight Shot Wireless does not limit the types of devices that can be connected to the Straight Shot Wireless Network, provided they are used for lawful purposes and do not harm the Straight Shot Wireless Network, violate our Service Agreement, or harm other users of the Straight Shot Wireless Network.  However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to the Straight Shot Wireless Network negatively impacts other users or the Straight Shot Wireless Network, or may expose us to potential legal liability, we reserve the right to limit or restrict Customers’ ability to connect such type of device to the Straight Shot Wireless Network.  If you need technical support services to assist you in the installation and configuration of third-party devices, please contact us or visit http://www.StraightShotWireless.com.  Depending on your level of Service, there may be an additional fee for IT support services.

Security: We have taken reasonable physical, technical and administrative safeguards to protect the integrity and operations of the Straight Shot Wireless Network.  We monitor the Straight Shot Wireless Network for security threats and may prohibit certain activity on the Straight Shot Wireless Network that we may deem, in our sole and reasonable discretion, poses a potential risk to the Straight Shot Wireless Network or to other Customers.  Triggering conditions include but are not limited to denial-of-service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent.  If we notice excessive customer connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of the Straight Shot Wireless Network or use by other customers, we will attempt to notify the customer to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any customer traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the Straight Shot Wireless Network or to other customers, or may expose us to potential legal liability.

Performance Characteristics

Service Speeds: Straight Shot Wireless provides a variety of broadband service plans. Actual speeds may vary based on factors such as network congestion, signal strength, and the device being used. For plan-specific information, refer to the Broadband Facts Label on our Internet Service Plans here.

Latency: Latency is monitored to ensure real-time applications, such as video calls and gaming, work efficiently. Latency metrics can be found in our Broadband Facts labels on our Internet Service Plans here.

No Data Caps: All our service plans come with unlimited data usage. There are no data caps, however, if a customer’s usage significantly exceeds the average usage of other customers, Straight Show Wireless may limit or throttle bandwidth, or require the customer to upgrade to a higher service plan.

Commercial Terms

Pricing: Pricing details for all services, including promotional rates, equipment fees, installation fees, and any other charges, can be found in our Service Agreement and Broadband Facts Label with our Internet Service Plans here.

Impact of Non-Broadband Internet Access Service Data Services (also known as “Specialized Services”): We do not offer data-related Specialized Services to customers that will affect the last-mile capacity available for, and the performance of, our broadband Internet access Service offering. However, there may be a temporary slowing of Internet speed when using any of Straight Shot Wireless’ broadband and Phone services at the same time.

Network Speeds: Straight Shot Wireless offers a standard range of download speeds to residential and business customers varying from 20 Mbps to 200 Mbps.  The Straight Shot Wireless Network is designed to support these speeds to help ensure that every customer receives the speeds to which they have subscribed.  Straight Shot Wireless however cannot guarantee speeds at all times, as there are many factors and conditions beyond Straight Shot Wireless’ control that can affect Internet performance.  Some of these external factors and conditions are:

• Performance of customer computer and/or router
• Type of connection to customer’s own equipment (i.e., Wi-Fi)
• Congestion of websites and services on Internet
• Website or service limiting speeds on the Internet
• Internet and equipment performance outside of the Straight Shot Wireless Network

Privacy: We are committed to protecting customer data. For more information, view our Privacy Policy. We do not sell or share customer data without permission except as required by law.

Acceptable Use:  All of Straight Shot Wireless’ service offerings are subject to the Acceptable Use Policy (“AUP”).  The AUP is available here.

Redress Options: If you have a complaint or dispute, we encourage you to contact us at (575) 208-7915 or info@sswireless.net. We follow a structured dispute resolution process, including arbitration if necessary.

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/en-us. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Legal Compliance with Open Internet Rules

The Open Internet Rules, as adopted by the FCC, and Straight Shot Wireless’ Open Internet Principles do not affect or supersede cooperative efforts designed to prevent infringement in response to timely and effective information from rights holders. These rules also do not prevent us from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For more information, please refer to our Acceptable Use Policy.

Contact Information

For questions regarding our Open Internet Policy or services, please reach out:

Phone: (575) 208-7915

Email: info@sswireless.net

Website: https://sswireless.net

Effective: October 1, 2024

Introduction

Straight Shot Wireless (SSW) is committed to providing reliable and quality broadband Internet services to its residential and business customers. This document outlines SSW’s network management practices, designed to ensure the efficient operation of our network while maintaining transparency and compliance with the Federal Communications Commission’s (FCC) rules on open Internet access and network transparency.

This document applies to all users of SSW’s Internet services and may be updated periodically to reflect changes in network management practices or regulatory requirements.

Network Management Objectives

SSW’s network management practices aim to:

– Ensure fair and reliable access to all users.

– Maintain the operational security and integrity of our network.

– Prevent or mitigate network congestion.

– Protect the network from harmful traffic, including viruses, malware, or unauthorized usage.

– Comply with legal and regulatory obligations, including copyright protection and the DMCA.

Congestion Management

SSW strives to provide customers with the best possible Internet experience. To manage congestion and ensure fair use of bandwidth, the following practices may be employed:

• Monitoring: SSW monitors overall network performance and capacity. This is done through automated systems that collect aggregate data about traffic patterns, usage levels, and network performance.
• Traffic Prioritization During Congestion: SSW does not block or throttle lawful Internet traffic. However, during periods of network congestion, time-sensitive applications such as video conferencing or VoIP services may receive temporary priority over other types of traffic to maintain quality of service. This practice is solely aimed at managing traffic to prevent service degradation during peak periods, ensuring the best possible experience for all users.
• Impact on Performance: While SSW does not discriminate based on content or user, some customers may experience slower speeds during peak congestion, depending on their usage and service plan.

Fair Usage

In compliance with the “Fair Usage Policy” (FUP) outlined in the Service Agreement, customers whose usage exceeds average levels may be subject to bandwidth limitations or service plan upgrades to ensure equitable access across all users. Details of these practices can be found in the Fair Usage Policy section of the Service Agreement.

Application-Specific Management Practices

SSW does not block, throttle, or prioritize specific applications or services under normal conditions. However, in cases where network security and integrity are at risk, SSW may implement targeted measures. These actions include but are not limited to:

• Security-Based Prioritization: SSW reserves the right to temporarily manage traffic that poses a risk to network security, such as malicious applications, viruses, or unauthorized access attempts. In such instances, specific traffic or devices may be restricted or prioritized to protect the network and other users.
• Exception for Malicious Activity: Certain applications or services may be blocked or restricted if they are found to be harmful or violate SSW’s Acceptable Use Policy. This includes the propagation of malware, unauthorized access attempts, or any activities that compromise the security and performance of the network.

Security Practices

SSW employs several network security practices to safeguard the integrity of our network and protect customer data:

• DDoS Protection: In the event of a Distributed Denial of Service (DDoS) attack or other network threats, SSW may take steps to block malicious traffic or reroute traffic to protect the network and its users.
• Firewalls and Intrusion Detection: Firewalls and automated systems are in place to detect and mitigate unauthorized access, malware, and other security threats.
• Customer Responsibility: Customers are responsible for securing their internal networks, including implementing firewalls, antivirus software, and strong passwords as outlined in the “Subscriber’s Responsibility for Internal Network Security” section of the Service Agreement.

Content, Applications, Services, and Device Management

SSW does not block, prioritize, or restrict access to lawful content, applications, services, or non-harmful devices. However, network management practices may be applied to:

• Prevent the propagation of viruses, malware, or other malicious code.
• Block harmful or illegal content, such as content that violates intellectual property rights (e.g., DMCA violations).
• Protect the network from devices or services that degrade network performance or violate SSW’s Acceptable Use Policy.

SSW may also manage devices or services that impact network performance through corrective actions, including temporarily restricting access to problematic devices or applications until the issue is resolved.

DMCA and Copyright Protection

SSW follows all DMCA procedures for handling copyright infringement claims. If illegal content is identified on our network (e.g., unauthorized file sharing of copyrighted materials), we may take appropriate action, including:

• Notifying the user of the infringement.
• Temporarily or permanently suspending the user’s service in accordance with the DMCA procedures.

For further information on copyright enforcement, please refer to the DMCA document on our website and the “Copyright Infringement and DMCA Policy” and “Non-Compliance” sections of the Service Agreement.

Monitoring Practices

SSW monitors network traffic patterns in an aggregate manner to ensure efficient operation of the network and improve service performance. This monitoring is not used to inspect the specific content of users’ Internet traffic, except as necessary to protect the network from threats or ensure compliance with the DMCA.

SSW does not engage in deep packet inspection (DPI) of user traffic for marketing purposes or sell user data to third parties. Monitoring is done to:

• Manage network congestion.
• Address security threats.
• Comply with legal obligations, such as court orders or DMCA requests.

Performance Characteristics

SSW provides customers with broadband services that meet the advertised speed, latency, and other performance metrics. However, actual performance may vary due to several factors:

• Service Plan: Speeds are dependent on the service plan selected by the customer.
• Network Congestion: Speeds may be slower during peak usage times due to network congestion.
• Distance to Network Node: Physical distance from a network hub may affect latency and speed.
• Device Limitations: The type of device used by the customer may also affect performance (e.g., older routers or devices may not support higher speeds).

SSW will work with customers to troubleshoot performance issues as outlined in the Service Agreement.

Complaints and Resolution

Customers may file complaints related to network management practices or service performance by contacting Straight Shot Wireless customer service. Complaints will be handled according to our Complaint Handling Policy and escalated when necessary.

Modifications and Updates

SSW reserves the right to modify this Network Management Practices document at any time in order to comply with changing regulations or improve network management techniques. Updates will be posted on our website at [https://sswireless.net], and customers will be notified of any significant changes.

Contact Information:

For questions regarding SSW’s network management practices, please contact customer support at:

Phone: 1-575-208-7915

Email: info@sswireless.net

Website: [https://sswireless.net]